bs789 Privacy Policy

1 Introduction

bs789 ("the Platform", "we", "us", "our") operates as an online betting and gaming service accessible at https://bs789.io, serving players primarily located in Bangladesh. We are committed to protecting the privacy and security of all personal data entrusted to us by our players, visitors, and prospective users.

This Privacy Policy describes in clear and accessible terms the types of personal information we collect, the purposes for which we process that information, the parties with whom we may share it, the measures we take to protect it, how long we retain it, and the rights you hold with respect to your data.

This policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference and together with this policy constitute the complete framework governing your use of the bs789 platform.

2 Data We Collect

bs789 collects personal data through several distinct channels. The categories of data we collect, and the context in which each is collected, are set out below.

2.1 Registration Data

When you create a bs789 account, we collect the information you provide during the registration process, including:

• Full legal name
• Date of birth (for age verification — you must be 21 or older)
• Mobile phone number (used for OTP authentication and payment method linking)
• Email address (where provided)
• Residential address or city (Dhaka, Chittagong, Sylhet, Khulna, etc.)
• Username and encrypted account password

2.2 Identity Verification Data

To comply with age verification and anti-money-laundering obligations, bs789 may request and store copies of:

• National Identity Card (NID)
• Passport or driving licence
• Proof of address (e.g., utility bill or bank statement)
• Selfie or photograph for biometric confirmation

2.3 Financial Transaction Data

When you deposit or withdraw funds, we collect and process transaction records including:

• Mobile banking account identifiers (e.g., bKash, Nagad, Rocket, Upay numbers — stored in hashed form)
• Transaction reference numbers issued by payment providers
• Deposit and withdrawal amounts in Bangladeshi Taka (৳)
• Transaction timestamps and status logs

2.4 Betting and Gaming Activity

We maintain records of all betting and gaming activity conducted through your bs789 account, including sports bets placed, casino game sessions, slot game history, stake amounts, and outcomes. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.

2.5 Technical and Device Data

When you access the bs789 platform, our servers automatically collect certain technical information, including IP address, browser type and version, device type (mobile, tablet, desktop), operating system, referring URL, pages visited, session duration, and click-stream data.

2.6 Communications Data

We retain records of communications between you and the bs789 support team, including live chat transcripts and email correspondence, for quality assurance, training, and dispute resolution purposes.

Data Category	Primary Purpose	Retention Period
Registration data	Account creation & management	Duration of account + 5 years
Identity verification documents	Age/KYC verification	Duration of account + 7 years
Financial transaction records	Payment processing & AML compliance	7 years from transaction date
Betting & gaming history	Account management, disputes, RG	Duration of account + 5 years
Technical & device data	Security, fraud prevention	13 months from collection
Support communications	Quality assurance, disputes	3 years from last interaction

3 How We Use Your Data

bs789 processes your personal data for the following clearly defined purposes:

• Account administration: Creating, maintaining, and managing your bs789 account, including processing deposits and withdrawals, applying bonuses, and communicating account-related updates.
• Identity and age verification: Confirming that you meet the minimum age requirement of 21 years and that your identity matches the details provided at registration, in compliance with our Know Your Customer (KYC) obligations.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. We share only the minimum data necessary with payment providers to complete your requested transactions.
• Fraud prevention and security: Monitoring account activity for signs of fraudulent behaviour, unauthorised access, money laundering, or breach of our Terms and Conditions.
• Responsible gaming compliance: Using betting history and session data to identify patterns that may indicate problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: Responding to your queries, resolving disputes, and providing assistance through our live chat and email support channels.
• Platform improvement: Using aggregated, anonymised usage data to understand how players interact with bs789, identify technical issues, and improve the platform experience.
• Legal and regulatory compliance: Retaining and disclosing data as required by applicable laws, court orders, or lawful requests from competent authorities.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to your registered contact details, where you have not opted out of such communications. You may opt out at any time by contacting support.

4 Legal Basis for Processing

bs789 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms and Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including age verification, anti-money laundering (AML) checks, and record-keeping requirements.
• Legitimate interests: Processing carried out in pursuit of bs789's legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: Processing for marketing communications, where your consent has been obtained and may be withdrawn at any time without affecting the lawfulness of prior processing.

5 Data Sharing and Disclosure

bs789 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the limited circumstances described below:

• Payment service providers: We share transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners solely for the purpose of processing your deposits and withdrawals.
• Identity verification providers: We may use third-party KYC verification services to validate identity documents. These providers process data strictly under data processing agreements with bs789 and are not permitted to use your data for their own purposes.
• Game content providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your account identifier and session data to facilitate game delivery and maintain game integrity. No additional personal data is shared beyond what is technically necessary.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, regulators, or courts in Bangladesh or other relevant jurisdictions where we are legally required to do so, or where disclosure is necessary to prevent fraud or protect the safety of our users.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of bs789's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom we share personal data are required to handle that data in accordance with applicable privacy standards and are prohibited from using it for any purpose beyond the specific service they provide to bs789.

6 Cookies and Tracking Technologies

bs789 uses cookies and similar tracking technologies on its platform to deliver a functional, personalised, and secure user experience. By continuing to use the bs789 platform, you consent to the use of cookies in accordance with this policy.

6.1 Types of Cookies We Use

• Essential cookies: Necessary for the basic operation of the platform, including maintaining your login session and routing transactions securely. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, last-visited game category, and display options to personalise your experience.
• Analytics cookies: Collect aggregated, anonymised data about how visitors use the platform, helping us identify popular features, detect errors, and improve performance. No personally identifiable information is transmitted through analytics cookies.
• Security cookies: Used to detect suspicious activity, prevent fraudulent logins, and enforce rate limits on authentication attempts.

6.2 Managing Cookies

You may control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the bs789 platform, including preventing you from logging in or accessing certain game features. Instructions for managing cookies are available in the help documentation of your browser.

7 Data Security

bs789 implements a comprehensive set of technical and organisational security measures to protect your personal and financial data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive stored data, including identity documents and payment method identifiers.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific role.
• Multi-factor authentication (MFA) enforced for all administrative access to systems that store personal data.
• Continuous security monitoring with automated alerts for anomalous access patterns, brute-force attempts, and potential data breaches.
• Regular security audits and penetration testing conducted by independent security specialists.
• Segregated data environments ensuring that production data is isolated from development and testing environments.

While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is completely secure. In the unlikely event of a data breach that poses a risk to your rights, bs789 will notify affected players and relevant authorities in accordance with applicable legal requirements and within the timeframes stipulated by law.

8 Data Retention

bs789 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any outstanding disputes or enforce our agreements.

The specific retention periods for each category of data are set out in the table in Section 2 of this policy. Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual.

Where an account is closed at the player's request, we will retain a minimal set of data (transaction records and identity verification documents) for the legally required period, after which all remaining personal data associated with the closed account will be deleted in full.

9 Your Privacy Rights

As a player on the bs789 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within 30 days.

10 Children's Privacy

The bs789 platform is strictly for adults aged 21 and above. We do not knowingly collect, store, or process personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a person under your care has created a bs789 account, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

11 Third-Party Links

The bs789 platform does not contain links to external third-party websites as a matter of policy. However, payment provider interfaces (such as bKash and Nagad payment screens) may open within separate browser windows or redirect to their own platforms during transaction processing. These third-party platforms operate under their own privacy policies, and bs789 accepts no responsibility for the privacy practices of those external services.

We encourage you to review the privacy policy of any payment provider or third-party service you interact with in connection with your bs789 account.

12 Changes to This Privacy Policy

bs789 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When we make material changes, we will notify registered players via email or an on-platform notification, and the updated policy will be published on this page with a revised effective date.

Your continued use of the bs789 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically so that you remain informed of how we protect your data.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bs789 handles your personal data, please reach out to our data privacy team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, directly within the bs789 platform after logging in to your account.
• Response Time: Privacy-related requests are acknowledged within 48 hours and resolved within 30 days of receipt.

When submitting a data request, please include your registered account username and a brief description of your request to help us process it efficiently. We may request additional identity verification before acting on a data access or deletion request to ensure the security of your account.